Service Policy

Last updated: 20/12/2017

We appreciate your trust in us and are looking forward to showing you the best that Panama has to offer. Prebooking gives you priority onto the tour over guests with no reservation in the rare case a tour is oversubscribed and saves you from waiting in line upon presenting yourself before the tour to a Meeting Point Manager. However, we do require that you do so no later than 10 minutes before the start of the tour, after which point we reserve the right to allocate your place to somebody else. This is in the interests of fairness to all those wishing to participate on the tour, as well as to ensure their punctual start.

Your ticket and booking confirmation will be sent to you automatically by email upon successful completion of your order. If you do not receive this mail for any reason, you are asked to contact us as it may mean that your order has not been successfully processed. Please check your junk or spam folder first. You should print your ticket or be ready to show it on your smart phone or tablet, and present it alongside valid photo ID before the start of your tour. If you do not have access to a smart phone or printer, please pay at the start point rather than prebook online. Whilst we will attempt to verify bookings for those who turn up without a valid printed ticket, we are not always able to do so and therefore make no guarantees. In this case you will be required to pay again. Your tour ticket includes your guide(s), games, pre-defined drinks, entries and pictures. Food, beverages, incidentals, bathrooms, and anything else not specifically included in the tour price is not included. All participants wishing to join our Pub Crawls must be 18 years of age, with a valid driver's license, passport or ID card as proof of age.

 

Arriving late

Please note that traffic is heavy in Panama so be sure to arrive on time to the meeting point. If you are late, just send us a text or call us to catch us on the next stop. We cannot be held responsible for delays from public transport or other delays in your travel time that may make you late for our tours.

PARTICIPATION IS VOLUNTARY

Participation to any of our event is strictly voluntary and BeYOA S.A. reserves the right to deny participation to anybody for any reason at any time. As in all human endeavors, there is a level of risk. We do our best to keep the risk to a minimum. BeYOA S.A., its contractors, parent and subsidiary companies, partners and employees assume no liability or responsibility for any injury, loss, damage or inconvenience sustained by any person using its services, nor to their property.