The Panama Barcrawl® Refund and Cancellation Policy

Last updated: July 24, 2026

This policy applies to experiences booked directly through The Panama Barcrawl®, operated in Panama City, Panama.

Please note that our experiences do not take place in Panama City, Florida. Customers are responsible for confirming the destination, experience date, number of guests, and booking details before completing payment.

Public Crawl Cancellations

Cancellations made at least 48 hours before the experience

Cancellations received at least 48 hours before the scheduled start time are eligible for a full refund.

Cancellations made between 24 and 48 hours before the experience

Cancellations received between 24 and 48 hours before the scheduled start time are eligible for a 50% refund.

Guests may request a one-time date change instead of a partial refund, subject to availability.

Same-day cancellations

Cancellations received less than 24 hours before the scheduled start time, including cancellations made on the same calendar day as the experience, are not eligible for a refund.

All cancellation deadlines are calculated using local time in Panama City, Panama.

No-Shows and Late Arrivals

Guests who do not attend their scheduled experience are considered no-shows and are not eligible for a refund, credit, or date change.

The group leaves the meeting point according to the scheduled itinerary. Guests who arrive late may miss check-in, an included drink, a venue, or the entire experience.

We will make a reasonable effort to help late guests locate the group, but rejoining the crawl is not guaranteed. Missed portions of the experience caused by late arrival are not refundable.

Date-Change Requests

Date-change requests must be submitted at least 24 hours before the scheduled start time.

Approved date changes are:

• Subject to availability
• Limited to one change per booking
• Valid for the same experience and number of guests
• Subject to any price difference for the new date

Date changes requested less than 24 hours before the experience are not guaranteed.

Booking the Wrong Destination

The Panama Barcrawl® operates in Panama City, Panama—not Panama City, Florida.

Booking the wrong city or country does not automatically qualify a reservation for a refund. The standard cancellation deadlines in this policy still apply.

Please carefully review the location before completing your purchase.

Identification, Dress Code, Conduct and Venue Entry

Guests are responsible for bringing valid government-issued photo identification and complying with venue dress codes, security requirements, and guest-conduct standards.

Refunds will not be issued when entry or participation is refused because of:

• Missing or unacceptable identification
• Failure to meet the minimum age requirement
• Inappropriate clothing under a venue’s dress code
• Excessive intoxication
• Aggressive, discriminatory, threatening, sexually inappropriate, or disruptive behavior
• Refusal to follow instructions from hosts, venue staff, or security personnel

Individual venues retain final authority over admission.

Venue and Route Changes

The specific bars, clubs, route, music, and order of stops may change based on venue operations, private events, capacity, weather, crowd conditions, safety considerations, and the overall flow of the night.

A reasonable change to the route or participating venues does not qualify the booking for a refund when the advertised core experience is still provided.

Weather

The OG Crawl normally operates rain or shine.

Rain, heat, or ordinary seasonal weather conditions do not automatically qualify a booking for a refund. Guests should check the forecast and dress appropriately.

When severe weather or another safety concern prevents us from operating the experience, guests will be offered:

• A transfer to another available date
• Store credit
• A full refund

Cancellation by The Panama Barcrawl®

When The Panama Barcrawl® cancels an experience and cannot provide a reasonable alternative, affected guests may choose between:

• A full refund
• A transfer to another available date
• Store credit for a future experience

We are not responsible for separate expenses such as flights, hotels, transportation, meals, or other travel arrangements.

Private Groups and Customized Experiences

Private crawls, customized nightlife experiences, transportation packages, and group reservations may require a deposit and may have separate cancellation terms.

When a private proposal, invoice, or written agreement contains cancellation terms that differ from this general policy, the terms stated in that document apply.

Unless otherwise stated in writing, deposits paid toward private or customized experiences are non-refundable once planning, reservations, transportation arrangements, or third-party commitments have begun.

Bookings Made Through Third-Party Platforms

Reservations made through a third-party booking platform are subject to that platform’s cancellation and refund rules.

Guests must submit refund or cancellation requests through the same platform used to make the original booking.

How to Request a Cancellation or Refund

Email tours@panamabarcrawl.com and include:

• The full name used for the booking
• Your order or confirmation number
• The scheduled experience and date
• The number of guests
• The reason for the cancellation or change request

The time the email is received determines whether the request falls within the applicable cancellation window.

How Refunds Are Issued

Approved refunds are returned to the original payment method.

Once a refund is issued, the customer’s bank or card provider may take up to 10 business days to post the funds to the account.

For questions about a refund that has already been approved, contact tours@panamabarcrawl.com with your order number.

Consumer Rights

Nothing in this policy limits any consumer right that cannot legally be excluded under applicable law.